IT support from someone who actually picks up the phone.
Franklin Pike Computing keeps homes, small businesses, and churches across Floyd and the New River Valley running — networks, security, repairs, and plain-English answers, from one local technician instead of a call queue.
— Trusted IT Expert Solutions, since day one.
Practical IT help, not a sales pitch
From a single slow laptop to a full office network, Franklin Pike Computing covers the day-to-day technology that keeps you working.
Managed IT Services
Ongoing monitoring and maintenance for your computers and network, so small problems get caught before they become downtime.
Computer Repair & Consulting
Diagnostics, upgrades, virus and malware cleanup, and honest advice on whether to repair or replace.
Network Design & Installation
Wired and wireless networks planned and installed for reliable coverage, whether it's one office or several buildings.
Email & Network Security
Spam and phishing defense, SPF/DKIM/DMARC setup for Google Workspace and other mail platforms, and general hardening.
Data Backup & Recovery
Backup systems that actually get tested, plus recovery help when a drive fails or files go missing.
Homes, Businesses & Nonprofits
Support built around who you are — families, small businesses, and churches and nonprofits with tight budgets alike.
AI Setup & Consulting
Practical AI guidance for individuals and businesses — choosing the right tools, setting up local AI on your own hardware, and automating the repetitive parts of your workflow.
Big IT firms optimize for scale. We optimize for you.
There's nothing wrong with a large regional provider — but you're one account among thousands. Here's the difference of working with someone local.
Franklin Pike Computing
- You call Thomas directly — no ticket queue
- On-site visits around Floyd, Riner & the New River Valley
- Plain-English explanations, not upsells
- Free consultation before you commit to anything
A typical multi-office MSP
- Routed through a support tier system
- On-site visits scheduled days out, if offered
- Bundled contracts built for larger accounts
- A different technician every visit
- Hands-on experience across Windows Server and Linux environments
- Network design, email security, and data recovery work
- Based in Floyd, serving the New River Valley
Hi, I'm Thomas — Franklin Pike Computing is a one-person shop, on purpose.
I started Franklin Pike Computing to give homes, small businesses, and local churches and nonprofits around Floyd the kind of IT support that's hard to find once you're too small for the big providers: someone who shows up, explains what's actually wrong, and fixes it without a script.
Whether it's a server migration, a network that needs to just work, or a laptop that won't boot the morning before a big meeting, I handle it myself — from first call to final fix.
Talk to Thomas →What clients are saying
Real feedback from homes and businesses across Floyd and the New River Valley.
"Thomas is FABULOUS! My computer completely crashed and he was right there to help me out. I can't tell you how much he did to get me back up and running. So professional and knowledgeable. A real life (and business) saver! Thanks so much Thomas and I will recommend you to everyone!"
"Great experience. When it comes to computers/technology I am not so smart. Thomas was fantastic in teaching and helping me and my Sister feel at ease. He is so easy to talk to, honest, and so informative. He is our Computer Guy!!!!"
"Great service. Friendly and nice to work with."
Centered on Floyd. Reachable everywhere.
On-site visits across Floyd County and the New River Valley, with remote support available further out for issues that don't need a truck roll.
Let's take a look at what you're dealing with.
Free initial consultation — tell me what's going on and I'll tell you honestly what it'll take to fix it.
Floyd, VA 24091
Remote support as scheduled